Shipping Policy & Returns
When will my seriously good chai arrive?
Depending on the State you reside in, we aim to have the Chai to you within 3-5 business days. However please note there might be some delays in our postal service due to Covid-19.
What are your shipping costs?
We offer FREE delivery within Australia for orders over $35.00 AUD. For orders less than $35.00 our shipping costs is $4.95 for Standard Shipping (3-5 business days)
Do you ship internationally?
If you require to ship internationally, please send us an email at firstname.lastname@example.org and we will let you know the freight fees for the country you reside in.
I want my package to be left in a safe spot even if no one is at home. How can I make sure of this?
You do not need to do anything, by default the delivery procedure is to leave the pack at a safe spot if there is no one at destination. If you want to personally receive the pack then please add this to your notes section at the checkout. We will then make sure your pack is signed off on delivery. In this case, if you are not home then the delivery driver might leave a notice in your mailbox and drop the pack in your local post office
Unfortunately we do not refund or exchange for change of mind (We wouldn't think you would anyway...it's seriously good Chai!). In an event where you have received faulty goods, please send an email to email@example.com and one of our representatives with connect with you ASAP.
Your privacy is very important to us and we will always act to protect your information.
Your privacy is very important to us and we will always act to protect your information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared.
This statement outlines what our commitment is, why we need to collect personal information, who we may share that information with and how you may access the information that we hold.
OUR COMMITMENT TO PRIVACY
We will always handle your personal information securely and carefully. We will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities. We will not use your information for purposes unrelated to the services we provide, unless first obtaining your consent. We will always use fair and lawful means of collecting personal information. In most circumstances, we will collect personal information directly from you.
WHAT WE COLLECT
The type of information we collect is dependent on the type of service or interaction you wish to receive. Information we collect can include: your name, address, phone and other contact details (fax, email etc), date of birth, gender, merchandise information (purchases, orders etc), method of payment. Sometimes we will also collect other information, such as where you shop or what your interests are, so that we can improve our service and product offering to you.
We do not store your credit card details in any way; they are secured by 128-bit SSL encryption and transmitted to our payment processing provider.
HOW WE COLLECT IT
The information we collect is supplied directly by you at our website. For example, the details you provide us when you place an order, open an account, subscribe to our emails, join a mailing list, enter a competition, submit an enquiry, or provide feedback to us. Where we wish to collect personal information about you via the internet, we will expressly ask you for that personal information and explain the purpose for which we are requesting the information (e.g. to add you to a mailing list).
Outside of information that you enter at our website, we also receive and store certain types of information through the use of ‘Cookies’, when you interact with Chai Lords via the Internet. Cookies are alphanumeric identifiers that are placed on your computer’s hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. We recommend that you leave your Cookies enabled as they allow our systems to recognise your browser and provide quicker and easier use of our website.
WHY WE COLLECT IT
We collect information for a number of reasons, including to: deliver and improve the products and services that we offer you, to complete other transactions with you or on your behalf, to protect against fraud or theft, to provide offers and promotions that are of interest or benefit to you, and to generally provide you with a premium customer experience. We will only collect personal information that is necessary for our functions and activities.
We will generally only use your personal information for purposes related to the main purpose for which the information was collected, or where you have consented to the use.
WHO WE SHARE IT WITH
We do not intend to sell your personal information to other parties. However, we will often need to pass your personal details, such as your name and address, to companies who perform part of our service delivery, for example, organisations such as Australia Post, Sendle or other agencies who assist us in the conduct of competitions.
We may otherwise use or disclose your personal information where required or authorised by law, which may include:
If you need to access or correct any personal information we hold about you, please contact us using the Contact Details set out below. We request that you provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision.
We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
If you have any questions or feedback about privacy, or wish to make a complaint, please contact us by mail at:
Chai Lords, 39 Access Way, Carrum Downs, Victoria Australia 3201
Alternatively email us at firstname.lastname@example.org